Partner Success & Operations Manager
Job Title: Partner Success & Operations Manager
Location: Remote, located in London or UK. Regular in-person travel to partner sites
Reports to: Christopher Bazley, Head of Global Partnerships
Employment Type: Full-time
Closing date: Friday 27th December
About Smartify:
Smartify is the world’s most popular guide for arts and culture, used by millions of people at sites such as Tower Bridge, the Acropolis Museum, Smithsonian and National Gallery. Our award-winning platform connects people to culture, combining innovative technologies (like AI-powered personalised tours and Augmented Reality games) with engaging storytelling and education. Join us in shaping the future of visitor experiences in museums and heritage sites!
Role Overview:
We are seeking an experienced and detail-oriented Partner Success and Operations Manager to oversee the onboarding and implementation of Smartify software and hardware at partner sites. This is a partner-facing role and includes everything from setting up the experience and on-site training, to ensuring the long-term success and satisfaction with our solutions through ongoing KPI tracking and technical functionality.
If you are hands-on and enjoy solving complex challenges, this role offers the opportunity to have a significant impact working with many of the world’s leading museums and heritage sites.
Key Responsibilities:
- Implementation and Project Management:
- Act as the primary point of contract during the implementation phase, building strong relationships with partners.
- Plan, coordinate and execute partner implementation projects ensuring timely and successful delivery.
- Working with Smartify team and Partner stakeholders to Understand partner needs and tailor implementation plans to align mutually agreed goals and objectives.
- Develop and maintain detailed project plans, including timelines, milestones, resource allocation and risk management strategies.
- Collaboration cross-functionally with internal teams (sales, product, design, content, support).
- Account Management & Operations:
- Day to Day Operational Management
- Scheduling and managing logistics deliveries.
- Regular on-site visits to partner sites to assess and quality assure hardware and operations.
- Regular on-site visits to partner sites to lead training sessions for visitor service staff and stakeholder management.
- Develop success metrics and conduct regular check-ins to track progress against defined objectives
- Advocate for partner needs within the organization to enhance satisfaction and retention.
- Conduct regular status meetings, providing updates to stakeholders and addressing potential roadblocks.
- Liaising with third-party vendors for deliverables and contract management.
Qualifications:
- Bachelor’s degree.
- 5 years of experience in project management, partner success of a similar role. Onsite operations experience in visitor or heritage attractions is desirable but not essential.
- Experience in IT support desirable.
- Proven track record of management in multiple projects with competing priorities.
- Experience working in SaaS, tech, visitor experience or a related industry preferred.
What We Offer:
- Flexible remote-first working environment
- Professional development opportunities
- A vibrant, inclusive company culture that values diversity and innovation
How to Apply: Please email your CV with a short cover letter to anna@smartify.org, using the subject line Partner Success & Operations Manager
Deadline for applications: Friday 27th December
Interviews: W/C 6th January